Privacy Policy

Last updated: June 5, 2026

1. Introduction

TradeFill ("we", "us", "our") provides automated lead-response and customer-communication software for trades businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to this policy.

2. Information We Collect

  • Account information: name, business name, email, phone number, and billing details.
  • Customer data: contact details, messages, and call/SMS metadata you or your customers send through our platform.
  • Usage data: log files, device and browser info, IP address, and analytics about how you use our site and app.
  • Cookies: small files used to keep you signed in, remember preferences, and measure performance.

3. How We Use Information

  • Provide, operate, and improve the TradeFill service.
  • Respond to leads and send messages on your behalf, as you configure.
  • Process payments and send transactional and account notifications.
  • Detect, prevent, and address fraud, abuse, or security issues.
  • Comply with legal obligations.

4. Sharing

We do not sell your personal information. We share data only with vendors that help us run the service (hosting, messaging, payments, analytics), with your authorized integrations, or when required by law.

4a. SMS & Email Communications

When you provide your phone number or email through our forms, you consent to receive SMS messages and emails from TradeFill related to your inquiry, appointment scheduling, reminders, customer support, and account notifications. Message frequency varies. Message and data rates may apply. You can opt out of SMS at any time by replying STOP, or reply HELPfor assistance. You may unsubscribe from marketing emails using the link in any email. Mobile information and opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We keep information for as long as your account is active or as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

6. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, or to object to certain processing. Contact us to exercise these rights.

8. Children

TradeFill is not directed to children under 16, and we do not knowingly collect their data.

9. Changes

We may update this policy from time to time. We will post the new version here and update the "Last updated" date.

10. Contact

Questions? Email admin@tradefill.ca.